Refunds & Returns
We want you to be completely satisfied with every order. If something is not right, we will sort it quickly — refund or replacement, depending on the situation.
🏅 Herbalife Gold Standard quality assurance
Every product we sell is manufactured under Herbalife’s Gold Standard quality programme. This means each product is subject to rigorous testing at every stage — from raw ingredient sourcing through to finished product — to ensure it meets Herbalife’s strict quality, safety and label accuracy standards.
Gold Standard products are tested for ingredient identity, potency, purity and consistency. This is why we can guarantee that every product you receive is genuine Herbalife, accurately labelled, and manufactured to the same standard as products sold anywhere in the world.
If a product you receive does not meet this standard — for any reason — contact us and we will resolve it.
30-day satisfaction guarantee
If you are not completely satisfied with any Herbalife product purchased from us, you may return it within 30 days from the date you receive it for a full refund. This applies to both opened and unopened products, subject to the conditions below.
This guarantee is in line with Herbalife’s own Customer Satisfaction Guarantee and Refund Policy for retail customers purchasing from an authorised Herbalife distributor.
Damaged or incorrect orders
If your order arrives damaged, faulty, or we sent the wrong item, we will arrange either a full refund or send out replacement products — whichever you prefer. You do not need to return damaged goods in this situation; photos are sufficient for us to process the resolution.
Contact us as soon as possible with your order number and photos of the damage or incorrect item. Keep the packaging until the issue is resolved.
How to start a return
- Contact us first — do not send anything back without getting in touch first. Use the contact page and include your order number and the reason for the return.
- Keep the packaging — hold on to the product, outer packaging and any delivery documentation until we have confirmed the return. Photos of any damage are helpful.
- We confirm the return — once we have checked the details, we will confirm whether a return and refund applies and provide the return address if needed.
- Send the item back — include your order details inside the parcel so we can match it when it arrives. Unidentified returns take longer to process.
- Refund processed — once received and checked, your refund will be arranged promptly to your original payment method.
Return conditions
To be eligible for a refund, products should be returned within 30 days of receipt. Products must be in resalable condition where possible — unopened, undamaged and with the original label intact. If a product arrived damaged or faulty, please contact us regardless of condition — photos are sufficient.
Original shipping costs are not refunded unless the return is due to our error or a faulty product. Return postage costs are the responsibility of the customer unless we confirm otherwise.
What is not covered
Returns requested more than 30 days after receipt of the product are not covered under the standard satisfaction guarantee. Products that have been significantly used, damaged by the customer, or returned without prior contact may not be eligible for a full refund. Contact us if you are unsure — we will always try to find a fair resolution.
Our commitment to you
Every product we sell is genuine Herbalife, manufactured under the Gold Standard quality programme, with a full UK shelf life. If something goes wrong with your order — wrong item, damaged in transit, or you are simply not satisfied — contact us and we will sort it. We are a small UK business and we take every order seriously.
Frequently asked questions
How do I start a return?
Contact us via the contact page with your order number and the reason for the return before sending anything back. We will confirm the return and provide the return address.
How long do I have to return a product?
You have 30 days from the date you receive the product to request a return. This is in line with Herbalife’s Customer Satisfaction Guarantee for retail customers.
Can I return an opened product?
Contact us and explain the situation. The 30-day satisfaction guarantee covers products you are not satisfied with — contact us first and we will advise based on the specific circumstances.
What if my order arrived damaged?
Take photos of the damage and contact us with your order number as soon as possible. Keep the packaging until the issue has been resolved. We will arrange a refund or send replacement products — whichever you prefer. You do not need to return damaged goods.
What if I received the wrong item?
Contact us with your order number and a photo of what you received. We will arrange a refund or send the correct products out to you promptly.
Will my original shipping cost be refunded?
Original shipping costs are not refunded unless the return is due to our error or a faulty or damaged product.
Who pays for return postage?
Return postage is the customer’s responsibility unless we confirm otherwise — for example, if the product was faulty or we sent the wrong item.
How long does a refund take?
Once we receive and check the returned item, we will process the refund promptly to your original payment method. Timings depend on your bank or payment provider.
What is the Herbalife Gold Standard?
The Herbalife Gold Standard is Herbalife’s quality assurance programme. It covers rigorous testing of raw ingredients, manufacturing processes and finished products to ensure every product meets strict standards for identity, potency, purity and consistency. Every product we sell is manufactured under this programme.
