Shipping
Shipping explains the UK delivery route, dispatch expectations and what to check before placing an order. Use the live product page and basket as the final check for availability, delivery cost and timing.
Product prices are shown on product pages. Delivery timing can depend on order time, stock, courier service and UK bank holidays.
What to check before placing an order
Check the product page, basket, delivery address and any delivery information shown at checkout. If an order is urgent, contact us before placing it so we can give the clearest answer possible.
Make sure the email address and delivery address are correct before payment. If either is wrong, order updates and courier information can be delayed or sent to the wrong place.
After your order is placed
Keep an eye on your order confirmation and delivery updates. If something looks wrong, contact us with your order details so it can be checked quickly.
If there is a stock or courier issue, the useful thing is a clear order number and a short explanation of what you need checked. That lets us look at the order rather than guessing from a name or email alone.
Useful links
Questions about Shipping
Can you guarantee next-day delivery?
No delivery page should promise that without checking the live order situation. Dispatch and courier timing can change.
What if I enter the wrong address?
Contact us as quickly as possible with your order details.
Where do I ask about an order?
Use the contact page and include the order information you have.
Do product pages show the final price?
The basket and checkout are the final check for product price and delivery.
What affects dispatch time?
Order time, payment, stock, courier collection and UK bank holidays can all affect timing.
Should I order differently if it is urgent?
Contact us before ordering if timing is critical, so we can give the clearest answer possible.
Will tracking always update straight away?
Courier tracking can take time to update after dispatch.
What should I send when asking about delivery?
Send your order number, name, email address and the delivery question you need checked.
